Frequently Asked Questions
My scheduled payment failed. How to re-try processing it?
To re-try a failed scheduled payment:
- Check your payment method and update if needed.
- Contact the payment processor for guidance.
- Look for a ""Retry"" or ""Resubmit"" button in your account settings.
- Verify transaction details before re-trying.
- Clear browser cache and cookies.
- Contact customer support if issues persist.
What e-mail should I specify when making payment: the one attached to the OpenDream account or the one for billing/payer's one?
When making a payment for OpenDream, please provide the email address that you plan to use for logging in. This is the email that will be activated to grant you access. To ensure accuracy, it is advisable to clear your browser cache before making the payment to prevent any auto-fill errors with the email field.
If you prefer to receive invoices and billing notifications at a different email address, you can easily update this information later by contacting our support team and informing them of the change.
When will I be billed for my subscription?
The timing of your subscription billing depends on the payment terms and schedule set by OpenDream. It typically occurs on a recurring basis, such as monthly, quarterly, or annually. To get specific information about your billing schedule, refer to OpenDream's terms and conditions or contact OpenDream customer support.
Can I change my billing frequency (e.g., monthly, annually)?
Yes, you can change your billing frequency for OpenDream. We offer both monthly and annual options. Simply go to your account settings, navigate to the billing section, and select your desired frequency. Changes will take effect from the next billing cycle. Contact our customer support if you need further assistance.
Is there an option for automatic renewal?
Yes, there is an option for automatic renewal in OpenDream. Automatic renewal allows you to conveniently continue your subscription or service without the need for manual intervention. With this feature, you can ensure uninterrupted access to OpenDream and enjoy its benefits seamlessly. Automatic renewal can be set up during the initial subscription process or within your account settings.
Can I request a refund?
Yes, you can request a refund. However, please note that refunds are only provided if you have not used or have used less than 2% of the credits included in the plan for which you made the payment.
Do you offer discounts for annual payments?
Yes, we offer discounts for annual payments. Currently, we have a 20% off discount for the annual plan. This means that if you choose to pay for a full year upfront, you will receive a 20% reduction in the total cost compared to paying on a monthly basis. It's a great way to save money and enjoy the benefits of our services throughout the year.
How can I view my payment history or receipts?
To view your payment history or receipts on OpenDream, follow these steps:
- Log in to your OpenDream account.
- Go to the "Account" section.
- Look for "Billing" and then click on it to access your payment history or receipts.
Can I transfer my subscription to another user or account?
No, it is not possible to transfer your subscription to another user or account. Each subscription is tied to the specific user or account that purchased it and cannot be transferred to a different individual or account. If another person wants to access the features of OpenDream, they would need to purchase their own subscription.
What currency is accepted for payments?
We accept payments in various currencies from across the globe, ensuring convenience for our valued customers. Our system is designed to seamlessly convert the value of these currencies into US dollars, providing a smooth transaction process.
Are there any taxes or additional charges applied to my payment?
No, there are no taxes or additional charges applied to your payment. The price you see is the total amount you will pay for the product or service.
How can I contact customer support for payment-related issues?
To contact customer support regarding payment-related issues, you can use the chat box available on our website or send an email to [email address]. Our customer support team will be happy to assist you with any payment-related inquiries you may have.
Can I pause or temporarily suspend my subscription?
Yes, you can pause or temporarily suspend your OpenDream subscription. This allows you to take a break from the service without being billed during that period. The exact instructions to pause your subscription may vary, so it's best to refer to OpenDream's official documentation or contact their customer support for assistance.
Do you offer payment plans or installment options?
Yes, we offer payment plans and installment options for OpenDream. We have four pricing plan packages:
- Free: Forever free
- Essential: $9.90/mo
- Pro: $19.90/mo
- Annual: $189.90/year
Click [link] for details on each plan.
Can I change my login email?
No, currently it is not possible to change your login email.
How do I create an account?
To create an account on OpenDream:
- Visit the OpenDream website.
- Click on "Sign up" button
- You can choose "Continue with Google" or "Continue with discord" to automatically join Opendream.ai.
- Provide the required information (name, email, username,...)
- Click Save Change, then your account will be automatically logged in
For further help, consult the OpenDream website's support section or contact their customer support.
Can I have multiple accounts with the same email address?
No, it is not possible to have multiple accounts with the same email address. Each email address can only be registered for one account.
How do I log into my account?
To log into your OpenDream account, follow these steps:
- Go to the OpenDream website or open the mobile app.
- Click on "Log In"
- If you signed up for an account by email, select "Continue with Google". In case you registered an account through Discord, please select "Continue with discord"
- You will be logged into your account immediately
How can I update my account information (e.g., name, email, etc.)?
At present, it is not possible to modify your username or email once you have registered your account.
Is my personal information secure?
OpenDream prioritizes the security of your personal information. We use industry-standard measures to protect your data. We don't store your information beyond the session, and we cannot guarantee external platform security. If you have concerns, contact our support team.
Can I delete my account?
Yes, you have the option to delete your account. To proceed with the account deletion process, you can contact our support team, and they will assist you in deleting your account.
Can I change my account username?
Unfortunately, OpenDream does not currently support changing account usernames.
Can I link or unlink my account to/from other platforms (e.g., social media)?
Currently, users of OpenDream cannot link their accounts to other platforms. They can only share their created works from OpenDream on other social media platforms such as Facebook, Twitter, and Pinterest.
How do I manage my billing and payment information?
To manage your billing and payment information, you can access the "Billing" section. This section will provide you with all the necessary details regarding billing and payment.
What happens if I cancel my subscription?
When you cancel your subscription, you will still have the right to use all the credits you subscribed to previously. After using up the credits from your paid plan, your account will automatically downgrade to the free plan.
How can I report a problem or provide feedback about my account?
To report a problem or give feedback about your account, follow these steps:
- Sign in to your OpenDream account.
- Look for the "Help" or "Support" option.
- Check the FAQs for a solution.
- If not found, find the "Contact Us" or "Submit a Request" button.
- Describe your problem or feedback clearly.
- Submit and wait for a response from the support team.
Can I merge two separate accounts into one?
No, merging two separate accounts into one is not currently possible in OpenDream. Each account remains independent, and there is no feature to combine them. It is recommended to choose one account to use and manage your activities from that account.
How do I review my account activity or history?
All the images you create will be saved for you. To review your images along with the corresponding prompts and parameters, you can access your profile to view them.
Are there any restrictions on account usage or access?
No, there are no restrictions on account usage or access.